RMA procedure process and conditions
It may happen that a device is defective or an error in the delivery occurs. In order to help you as quickly as possible, we introduced the RMA process. The RMA (Return Merchandise Authorization) enables our service centre to allocate your return delivery. In order to process products that you want to send back to us quickly and efficiently, we have systematised the processing of RMA procedures. Please fill in the RMA form as completely as possible.
For technical problems or questions about our products can reach our support by:
Phone: +49 (7236) 9392-0
Fax: +49 (7236) 9392-33