Service and Support

RMA procedure process and conditions

It may happen that a device is defective or an error in the delivery occurs. In order to help you as quickly as possible, we introduced the RMA process. The RMA (Return Merchandise Authorization) enables our service centre to allocate your return delivery. In order to process products that you want to send back to us quickly and efficiently, we have systematised the processing of RMA procedures. Please fill in the RMA form as completely as possible.

 

For technical problems or questions about our products can reach our support by:

Phone: +49 (7236) 9392-0

Fax: +49 (7236) 9392-33      

E-Mail: support@roland-electronic.com

Return shipment

The RMA process is mandatory for each return delivery to ROLAND ELECTRONIC.
(Return deliveries to representatives are NOT affected from the RMA process! Please contact us in case of doubt.)

Returns without a RMA number are not accepted and returned to the dispatcher at his or her own costs. We therefore ask you to observe the following process carefully:

  • Please fill in the RMA form as completely as possible! „Defective“ is no fault description.
  • If the device has no error, we will charge a flat rate of verification in addition to shipping costs.
  • If there are any doubts or questions concerning the defective device, please contact us by phone: +49 (0)7236-9392-0.
  • Before you send us the defective device, please complete the form, sign it and send it by fax to +49 (0)7236-9392-33 or by email to support@roland-electronic.com. Please attach a copy of the invoice.
  • You will receive a RMA number. Please add the RMA number to the form and enclose a copy of the form with the return delivery.
  • We will not be liable for damages in transit that occur because the products have not been packed properly and securely. Please use if possible the original packaging.
  • To avoid complaints, please designate all provided accessory exactly within the form.
  • If there is no response by the customer within 4 weeks after receipt of the cost estimation, the unit will be returned. The customer has to carry the costs of  the transport and the check.

Download RMA-Forms

Please send your returns to:

 

Roland Electronic GmbH

RMA-Nr: ....................

Otto-Maurer-Str. 17

75210 Keltern / Deutschland

www.roland-electronic.com

Telefon: +49 (7236) 9392-0

Fax: +49 (7236) 9392-33 

E-Mail: support@roland-electronic.com

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